Artiwise VoC is a voice of the customer platform that transforms how banks and financial services handle customer expectations by processing large volumes of feedback. It enhances customer experience by capturing, analysing, and gaining insights from feedback received through various channels. For more information, we invite you to visit our Platform Overview page.
By integrating with your customer support systems and utilising speech-to-text and text analytics, Artiwise VoC effectively processes real-time transcriptions of customer calls and online feedback. This aids banks in pinpointing key sentiments and issues from customer interactions, addressing specific banking sector challenges in a meaningful context.
Artiwise significantly improves the customer journey in the financial industry by providing deep insights from a range of touchpoints, including initial engagement, account setup, regular transactions, customer service interactions, and feedback management. With Artiwise’s support you lead a more tailored, efficient, and satisfying customer journey, enhancing customer loyalty and trust – without losing focus on the most prominent journey steps.
Banks leveraging Artiwise VoC Platform gain deeper customer insights and emotional tones behind advanced analytics, including natural language processing and sentiment analysis. The platform interprets the feedback to understand the emotions and attitudes of customers towards products, services, or overall brand experiences. This leads to improved service delivery, product enhancements, quicker issue resolution, and increased customer satisfaction.
Artiwise VoC Platform enhances operational efficiency by automating feedback analysis, reducing staff workload, and providing actionable insights for prioritising key areas. This contributes to more strategic decision-making and fosters a continuous improvement loop within banking operations.
Through two-way conversation analysis, Artiwise VoC Platform assesses customer representative performance, measuring metrics like first call resolution, dead air time and customer satisfaction. This data is crucial for targeted coaching, training, and recognising areas needing improvement or excellence.
Artiwise implements robust data security measures to protect sensitive customer information, fully compliant with GDPR and ISO27001 standards. These measures include advanced encryption methods and secure data storage practices. By adhering to global data protection regulations, Artiwise ensures the confidentiality and integrity of customer data. The ISO27001 certification highlights their commitment to information security management, while GDPR compliance ensures the responsible handling of personal data in alignment with EU privacy laws.