Banking & Finance

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Understand Your Customers Like Never Before with Actionable VoC Insights

Artiwise specialises in transforming customer service interactions and online reviews into valuable insights. By meticulously capturing and analysing both speech and text conversations between customers and agents, the platform offers a deep understanding of customer sentiments, needs, and expectations.

Start your journey with Artiwise now to unlock the power of VoC insights. Drive operational excellence, foster customer loyalty, and accelerate your business growth while reducing costs to serve.

Why Manage Your Voice of the Customer Strategy with Artiwise?

Instant Feedback Loop for Continuous Improvement

Artiwise's VoC platform tracks customer feedback and defines agent-based service quality, creating a continuous improvement loop. You can use it to refine your training programs, update service protocols, and adjust product offerings to better meet customer needs.

Smart Trend Analysis for Strategic Decision Making

Through its interactive dashboards, the Artiwise VoC platform visualises channel-based topic trends in customer interactions. This enables companies to make more informed decisions, adapt to changing customer needs with agility, and stay competitive.

Churn Prevention with Detailed Insights

Gain detailed insights into issues and complaints affecting customer experience. This enables all teams to take strategic actions to prevent customer churn and expand the customer base.

Holistic Approach to Customer Journey

Artiwise VoC platform can streamline processes by automating the collection, analysis, and reporting of customer feedback. This automation reduces the workload on staff, allowing them to focus on higher-value tasks. Moreover, by identifying common customer issues and bottlenecks, it optimises operations, reduces costs, and improves service delivery times.

Define Customer Satisfaction in the Banking & Financial Services Industry with Artiwise's AI-Powered VoC Features

  • Topic-Based

    Trend Analysis

  • Actionable

    Customer Insights

  • NPS & CSI

    Impact Analysis

  • Operation-Based

    Sentiment and Root-Cause Analysis

Stop Relying on Stale Survey Data
to Enhance Customer Experience and Drive Loyalty

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Frequently Asked Questions

What is Artiwise VoC Platform and its impact on enhancing customer satisfaction in banks and financial services?

Artiwise VoC is a voice of the customer platform that transforms how banks and financial services handle customer expectations by processing large volumes of feedback. It enhances customer experience by capturing, analysing, and gaining insights from feedback received through various channels. For more information, we invite you to visit our Platform Overview page.

How does Artiwise VoC Platform tackle the challenges faced by banks in managing customer feedback?

By integrating with your customer support systems and utilising speech-to-text and text analytics, Artiwise VoC effectively processes real-time transcriptions of customer calls and online feedback. This aids banks in pinpointing key sentiments and issues from customer interactions, addressing specific banking sector challenges in a meaningful context.

What outcomes can banks expect from implementing Artiwise VoC Platform?

Artiwise significantly improves the customer journey in the financial industry by providing deep insights from a range of touchpoints, including initial engagement, account setup, regular transactions, customer service interactions, and feedback management. With Artiwise’s support you lead a more tailored, efficient, and satisfying customer journey, enhancing customer loyalty and trust – without losing focus on the most prominent journey steps.

How does the Artiwise VoC Platform enhance the understanding of their customer's needs and experiences?

Banks leveraging Artiwise VoC Platform gain deeper customer insights and emotional tones behind advanced analytics, including natural language processing and sentiment analysis. The platform interprets the feedback to understand the emotions and attitudes of customers towards products, services, or overall brand experiences. This leads to improved service delivery, product enhancements, quicker issue resolution, and increased customer satisfaction.

In what ways does Artiwise VoC Platform drive operational efficiency and strategic decision-making in the banking sector?

Artiwise VoC Platform enhances operational efficiency by automating feedback analysis, reducing staff workload, and providing actionable insights for prioritising key areas. This contributes to more strategic decision-making and fosters a continuous improvement loop within banking operations.

How does Artiwise VoC Platform optimise customer representative performance and training in financial services?

Through two-way conversation analysis, Artiwise VoC Platform assesses customer representative performance, measuring metrics like first call resolution, dead air time and customer satisfaction. This data is crucial for targeted coaching, training, and recognising areas needing improvement or excellence.

How does Artiwise VoC Platform ensure data security and compliance in handling sensitive financial customer feedback?

Artiwise implements robust data security measures to protect sensitive customer information, fully compliant with GDPR and ISO27001 standards. These measures include advanced encryption methods and secure data storage practices. By adhering to global data protection regulations, Artiwise ensures the confidentiality and integrity of customer data. The ISO27001 certification highlights their commitment to information security management, while GDPR compliance ensures the responsible handling of personal data in alignment with EU privacy laws.

Ready to revolutionise your customer experience management with Artiwise?

Let's meet for a free Proof of Concept (POC) to showcase how Artiwise's VoC platform can help you optimise interactions across all touchpoints, reduce costs to serve, and ensure sustainable customer satisfaction.