Blog Posts

10 June 2024 |

Contact centres serve as the frontline of customer interaction, making them crucial in creating lasting impressions and fostering customer loyalty....

24 May 2024 |

We are thrilled to announce that Artiwise has been recognized at the prestigious AI World Series Awards, securing not one,...

29 April 2024 |

Generative AI is one of the most promising technologies for businesses to increase operational efficiency, automate analysis practices, and improve...

25 April 2024 |

75% of executives agree that top-notch customer experience is vital for their company’s survival in today’s business landscape. This data...

28 March 2024 |

Having made a significant impact on the CX (customer experience) world two decades ago, NPS (Net Promoter Score) continues to...

21 March 2024 |

Having made a significant impact on the CX (customer experience) world two decades ago, NPS (Net Promoter Score) continues to...

18 March 2024 |

We can all assume that a superior CX strategy can differentiate a brand, foster customer loyalty, and create a competitive...

14 March 2024 |

It is not surprising that customer satisfaction is more than a buzzword in today’s competitive landscape. Meeting customer needs through...

6 February 2024 |

Employee experience (EX) is not just a trendy term; it is a crucial factor that significantly influences a company’s success,...

6 February 2024 |

The recent rise of digitalization has given customers easy access to information and an abundance of choices. Customers can now...

6 February 2024 |

Customers are vital to business success, serving as the lifeblood, primary revenue source, and growth catalyst. For most companies, understanding...