Automotive

Drive Excellence in Automotive Through Sustainable Customer Satisfaction

Artiwise's real-time VoC platform can unlock the full potential of your automotive business. Elevate your CX strategy with actionable insights, dynamic VoC analytics, and strategic decisions based on the customer journey. Get your first tailor-made insight report now!

Trusted by Leading Global Automotive Brands

Testimonials

Take the Co-Pilot Seat in the Customer's Journey & Empower Your Operations with Actionable Insights

Artiwise is the ultimate VoC platform that consolidates interactions across multiple channels, providing nuanced insights into customer sentiments. Distinctly tracking Service, Sales, and Product Quality elements with Artiwise empowers automotive teams to make strategic decisions with unparalleled precision.

Welcome to a symphony of success, where Artiwise's VoC platform navigates the path to improved brand reputation, enhanced service quality, and sustainable customer satisfaction with AI.

Why Manage Your Voice of the Customer Strategy with Artiwise?

Comprehensive Customer Journey Insights

Artiwise delivers a holistic understanding of the customer journey in the automotive industry, from initial contact to post-purchase follow-up.

Tailored AI Modelling for Rapid Implementation

We provide AI modelling tailored to the specific needs of the automotive sector, and it can be implemented within days.

Effective Dealership Management with Actionable Insights

Get insights related to general dealership performance, facilitating improvements in service quality. Access visibility into the most challenging dealers, prominent issues among dealers, emerging topics, and related details.

Detailed VoC Analytics and Comparative Insights

Artiwise's VoC analytics provide comparison reports to benchmark performance, identify areas for improvement, and align strategies for success.

Decode Customer Satisfaction in the Automotive Industry with Artiwise's AI-Powered and Holistic VoC Approach

  • Analysis for

    Current CSAT & NPS

  • Dealer-Based

    Sentiment & Root-Cause Analysis

  • NPS & CSI

    Impact Analysis

  • AI-Powered

    Interactive Dashboards

  • Topic-based

    Trend Analysis

Stop Relying on Stale Survey Data
to Stay Competitive in the Automotive Industry

Decoding Customer
Satisfaction in the
Automotive Industry

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Frequently Asked Questions

How does Artiwise enhance strategic decision-making and brand reputation in the automotive industry?

Artiwise offers a specialised VoC ‘feedback analysis’ for the automotive sector, enabling businesses to analyse customer interactions across service, sales, and quality processes in real-time. This aids in making strategic decisions with precision, identifying issues, and offering insights to improve brand reputation and service quality. The platform’s distinct tracking of service, sales, and quality elements allows for a focused approach to critical issues.

How does Artiwise achieve a unified customer feedback view across various channels like calls, online reviews, and texts?

Artiwise excels in gathering and analysing customer feedback from a wide array of sources, including contact centre calls, online reviews, and texts. By employing advanced AI and natural language processing techniques, the platform is capable of processing this varied data to extract meaningful insights. It consolidates feedback from these disparate channels, analysing them in unison to form a comprehensive and holistic view of customer sentiments and experiences. This integrated approach allows businesses to capture a complete picture of customer satisfaction and areas of concern, transcending the limitations of single-channel feedback analysis, make informed decisions and tailor their strategies based on a complete understanding of customer feedback, ensuring a more customer-centric approach in their operations.

How does Artiwise's dealer module support dealer performance and customer journey improvement?

The dealer module allows the headquarters to monitor the status of each dealer closely, facilitating targeted actions for improvement. Dealers can access the system to review their performance, customer complaints, and areas of improvement, aiding in enhancing the customer journey in sales and service by providing insights at each step.

How does Artiwise enhance product quality in the automotive production cycle by leveraging real customer feedback at key moments?

Artiwise plays a pivotal role in improving product quality in the automotive production cycle by harnessing real customer feedback at crucial moments in the customer journey with an evident impact seen with its current clients directly applicable to the production process. This approach has enabled automotive manufacturers to pinpoint and rectify quality issues, innovate in line with customer expectations, and adapt features to better meet market demands.

Can Artiwise provide rapid, industry-customised AI modelling' for the automotive sector?

Artiwise is uniquely positioned to offer rapid, industry-specific AI solutions for the automotive sector, thanks to its pre-trained models that are already attuned to the unique challenges of the industry. These models enable Artiwise to provide instant insight reports based on your data, offering immediate value in the POC stage. In cases where clients require further modification and customisation to meet specific needs, Artiwise can adapt and deliver these tailored solutions within just one week.

How does Artiwise contribute to improving the customer journey in automotive sales and service?

Artiwise significantly improves the ‘customer journey’ in automotive businesses by providing deep insights from various touchpoints, including sales interactions, service appointments, customer inquiries, and feedback channels. Artiwise provides prioritisation areas of customer satisfaction and pain points. In sales, this might involve personalising the buying experience or adjusting marketing tactics. In service, it could lead to more efficient service processes or targeted after-sales support. Overall, Artiwise’s contributions lead to a more responsive, customer-centric approach, enhancing customer satisfaction and loyalty in the automotive industry.

Can Artiwise's VoC platform be customised for specific automotive dealers?

Yes, Artiwise VoC platform can be tailored for specific dealers, offering sentiment analysis, root cause analyses, and comparative reports, enabling targeted actions for each dealer in a hierarchical order.

Aiming to Stay Competitive in the Automotive Industry?

Artiwise's holistic VoC platform can unlock the full potential of your automotive business. Elevate your CX strategy with actionable insights, dynamic VoC analytics, and strategic decisions based on the customer journey. We are here to provide your first tailor-made insight report.