Transform Your Customer Experience with Artiwise's

AI-Powered Customer Journey Feature

Artiwise AI-Powered Customer Journey Analysis enables businesses to map and analyze the entire customer journey, from the first interaction to long-term loyalty, across all communication channels. This comprehensive analysis helps identify and address pain points, ensuring the highest levels of satisfaction and experience.

CXM Solution Trusted by Global Leading Companies

Understand, Analyze & Optimise Every Step of Your Customer’s Journey

Customer journey defines the complete experience a customer has with a brand, from initial awareness to post-purchase interactions. Optimising this journey is crucial as it helps businesses enhance customer satisfaction, foster loyalty, and drive long-term success. Artiwise can be the ultimate partner for you to understand, analyse, and optimise your customers' journeys.

Enhance Your CX Initiatives with Artiwise for Improved Journeys

Improve customer satisfaction and loyalty.

Identify root causes and areas for improvement.

Enhance customer engagement at every touchpoint.

Boost overall performance through optimized experiences.

Key Features of Artiwise's Customer Journey Analysis Tool

Customer Touchpoint Mapping

Map every interaction your customer has with your brand.

AI-Driven Root-Cause Analysis

Identify the underlying causes of customer issues to develop effective solutions and enhance overall customer satisfaction

AI-Powered Sentiment Score Tracking

Track the sentiment score throughout the customer journey to gain insights into customer emotions and improve their experience.

Unification of Communication Channels with AI

Integrate all communication channels into a single journey to provide a seamless and cohesive customer experience.

Periodic Comparison for Detecting CX Fluctuations

Compare customer journeys over different periods to identify trends and improvements, enabling data-driven decision-making.

AI-Powered Customer Experience Management Solution with Industry Specific AI Models

Automotive

Telecommunications

Retail & GPG

Banking & Finance

We Guarantee Sustainable Customer Satisfaction with Artificial Intelligence

Holistic CX Approach

Combining multiple communication channels through AI on a unified CXM platform to track actionable customer insights in real time with a 360-degree view.
AI-Powered CX & VoC Analysis

Ensuring sustainable customer satisfaction with the power of AI-based Voice of Customer and Customer Experience solution and pinpointing critical bottlenecks in customer experience.
Strategic Decision Making

Empowering strategic decision making with industry-specific AI modelling and CX ROI calculation, all within just one week of our rigorous POC analysis.

Why Choose Artiwise for Customer Journey Analysis?

Gain comprehensive insights from all communication channels to better understand customer interactions and preferences.

Detect pain points in the customer journey and identify areas for improvement to enhance customer satisfaction.

Create a unified vision of the customer journey, aligning all departments and strategies towards a common goal.

Leverage detailed customer journey data to make informed strategic decisions that drive business growth and customer loyalty.

Don’t Just Take Our Word for It — Hear It from Our Clients

Artiwise has greatly deepened our understanding of the customer experience. Moving beyond Excel, we now harness AI to run extensive and insightful analyses.

Migros

Sales Planning Executive

We consider Artiwise a best practice solution in customer experience. It helps us deliver exceptional service in the most effective and consistent way.

Renault Mais

Customer Experience Director

Artiwise has taken us from where we were last year to a much stronger position today. With their guidance and technology, we’ve achieved remarkable progress in our customer journey.

Tofaş

Product Engineering Quality

With Artiwise CXM Platform’s AI, analyses are virtually limitless — enabling deeper insights and smarter decisions throughout the customer journey.

Stellantis

Customer Experience Director

Frequently Asked Questions

How Does Artiwise Benefit the Contact Centres with Its Agent Quality Assurance Module?

Artiwise benefits the contact centres by ensuring adherence to quality standards during customer interactions, thus increasing customer satisfaction. It identifies training needs, improves agent performance through feedback and metrics, provides insights into the overall customer experience, and contributes to operational efficiency by automating evaluation processes.

Which Industries Can Benefit From Artiwise Agent Quality Assurance Modules?

Artiwise is a highly customizable VoC solution developed with industry-specific AI models. Therefore, it can be used by companies in any industry to enhance operational efficiency and unlock sustainable customer satisfaction.

How Does Artiwise Calculate Call Centre Agent Productivity?

The agent quality assurance module tracks various performance metrics such as call resolution time, call handling time, number of calls handled, customer satisfaction scores, and adherence to quality standards. These metrics provide insights into the productivity levels of individual agents.

Can the agent quality assurance module compare agent performance?

Yes, the agent quality assurance module can compare agent performance by evaluating and showcasing agent performance metrics and adherence to quality standards, allowing managers to identify top-performing agents and areas for improvement.

How does Artiwise demonstrate its effectiveness through a Proof of Concept (POC)?

Artiwise provides a complementary Proof of Concept (POC) service, designed as a one-week project to showcase the platform’s capabilities. During this period, Artiwise analyses your contact centre data using its advanced VoC platform. The POC aims to identify and present key bottlenecks in your contact centre operations, offering a practical demonstration of how Artiwise VoC Platform can bring valuable insights to empower your customer service teams.

Ready to explore your customers' journeys from start to finish?

Artiwise maps and analyses the entire customer journey with its AI-powered Customer Journey Analysis feature. Let’s meet to show how Artiwise can enhance your customer journey mapping operations.