Traditional CX management methods, such as surveys and feedback collection, are no longer sufficient.
Artiwise integrates multi-channel customer feedback to generate actionable insights.
AI-powered analytics ensure sustainable customer satisfaction.
• It analyzes the customer journey as a whole rather than isolated
interactions.
• Combines feedback from all touchpoints to deliver comprehensive insights.
• Measures CX not just with surveys and ratings but also by
analyzing calls, messages, and social media feedback.
• Provides real-time analytics to continuously enhance CX
performance.
• Enables businesses to make data-driven strategic decisions.
• Supports operational excellence through AI-powered insights.
• Transforms complex customer data into meaningful and easily accessible insights.
• Provides a user-friendly interface that enables quick decision-making.
• Analyzes customer feedback to offer personalized experiences at both segment and individual levels.
• Enhances customer loyalty with AI-powered recommendations.
• Integrates customer data from different systems with advanced data management capabilities.
• Enables businesses to fully understand and optimize the customer journey.
Why is AI essential for sustainable customer satisfaction?
How do AI-powered analytics and predictive capabilities differentiate from traditional CX management?
The role of AI in shaping customer experience strategies.
Artiwise has greatly deepened our understanding of the customer experience. Moving beyond Excel, we now harness AI to run extensive and insightful analyses.
Migros
Sales Planning Executive
We consider Artiwise a best practice solution in customer experience. It helps us deliver exceptional service in the most effective and consistent way.
Renault Mais
Customer Experience Director
Artiwise has taken us from where we were last year to a much stronger position today. With their guidance and technology, we’ve achieved remarkable progress in our customer journey.
Tofaş
Product Engineering Quality
With Artiwise CXM Platform’s AI, analyses are virtually limitless — enabling deeper insights and smarter decisions throughout the customer journey.
Stellantis
Customer Experience Director
Artiwise doesn’t treat customer feedback as isolated interactions — it connects them into a complete, end-to-end experience.
New communication channels? No problem. With Artiwise, every touchpoint — from call centers to chatbots — becomes a part of the customer satisfaction lifecycle.
The Artiwise CXM Platform collects feedback from all VoC sources — including inbound and outbound call centers, surveys, social media, webchat, Google reviews, app store comments, and WhatsApp — and unifies it through AI.
No matter how much feedback you receive, Artiwise helps your CX teams easily spot pain points on customer journeys and dashboards, take action, and continuously improve satisfaction.
The result: rich insights that fuel sustainable satisfaction and smarter decision-making.
Yes — and you should. Artiwise CXM analyzes feedback across every touchpoint: call centers, social media, chat, emails, and more — not just surveys.
Its AI-powered Sentiment Score continuously evolves based on real-time customer input, allowing you to track satisfaction and act instantly.
It even helps your CX team monitor sentiment and satisfaction trends over time without needing to launch a new survey.
Artiwise calculates key metrics like Sentiment Score and First Contact Resolution (FCR) using AI, giving you a clear, real-time view of customer satisfaction.
This empowers businesses to stay proactive and constantly improve.
Artiwise empowers data-driven CX strategies with advanced analytics. It doesn’t just show what’s happening — it reveals where to invest and why.
AI-powered insights highlight the root causes affecting satisfaction and show the ROI of each action taken.
This makes customer experience a long-term strategic asset — not just a reactive fix. With Artiwise, companies move beyond quick wins and build sustainable, future-ready CX strategies.
Because complexity delays action. Artiwise CXM transforms raw feedback into clear journeys, insights, and actions.
Its intuitive interface allows CX teams to act fast and improve continuously. With built-in AI CX assistants, the platform proactively offers suggestions — like a smart consultant always by your side.
It also makes it easy to identify impactful CX Stories through a user-friendly dashboard. For our clients, this simplicity is a must-have — not a nice-to-have.
Artiwise analyzes feedback to deliver personalized experiences at both segment and individual levels.
It’s one of the most advanced platforms when it comes to visualizing real-time, individual customer journeys.
This enables brands to increase loyalty and satisfaction by taking actions tailored to each customer’s needs.
With deeper relationship management, companies go beyond improving CX — they start building trust, loyalty, and long-term engagement.
Artiwise CXM processes large-scale VoC data and delivers powerful, industry-specific insights.
It integrates data from various systems, enabling you to see the full customer journey clearly.
Its big data analytics not only make your CX operations more proactive but also help you uncover market trends and sales opportunities.
By turning feedback into competitive advantage, Artiwise doesn’t just improve CX — it strengthens your market position.