Menu
Customer churn is a critical business metric indicating the number of customers who stop using your services within a specific...
Contact centres serve as the frontline of customer interaction, making them crucial in creating lasting impressions and fostering customer loyalty....
Thanks to its pre-trained models that are already attuned to the unique challenges of each industry, Artiwise VoC Platform provides instant insight reports based on your feedback data, offering immediate value in the POC stage. In cases where clients require further modification and customisation to meet specific needs, Artiwise can adapt and deliver these tailored solutions within only just one week. This quick turnaround ensures that you can swiftly benefit from advanced AI insights tailored to your specific operational context.
Root cause analysis is significant for the voice of the customer processes because it helps you identify the underlying reasons and factors that affect your customer experience and satisfaction. This analysis enables you to understand the real causes of customer complaints, problems, or praise and take appropriate actions to address them.
Artiwise is versatile and can be used in various industries, including retail, automotive, telecommunications, and finance. Thanks to its customisable AI modelling, its adaptability to industry-specific needs is one of its strengths, offering tailored analytics and insights.
Implementing Artiwise does not necessarily require hiring new technical staff. The platform is designed for user-friendliness, and Artiwise provides comprehensive training and support programme for its clients, including initial onboarding sessions, a wealth of training materials like manuals and tutorials, and regular customer success sessions, allowing for continuous learning and adaptation to the platform’s evolving features.
Artiwise is designed to integrate seamlessly with your current Customer Relationship Management (CRM) and support systems through several methods due to your preference on data synchronisation, facilitating a more efficient and insightful customer experience.
Artiwise typically adhere to stringent data security protocols, including encryption, secure data storage, and compliance with global data protection regulations to safeguard sensitive customer information.