Thanks to the Artiwise team, we can analyze our data quickly and take action based on real-time insights. Whenever we need, we can access all data at branch and store level, making our company’s strengths and areas for improvement clearly visible—together.
In banking, it is not always possible to put artificial intelligence directly in front of customers. With Artiwise, we chose to embed AI into our operations first—making employees’ work easier and reducing error rates. As a natural result, we clearly observed an increase in customer satisfaction.
As a 101-year-old institution, we have always placed customer interest at the center. While seeking solutions that deepen our customer experience focus through new technologies, we established a highly valuable collaboration with Artiwise. With teams working as one, this synergy delivered successful results in a short time.
This year, we truly worked as one team with Artiwise in a highly productive way. We integrated many channels including the call center, complaints, chatbot, social media, and branch correspondence. Being able to analyze all customer voices in an integrated manner became one of the most satisfying outcomes across the organization.
We had conducted similar studies before, but never at this scale or with such a large volume of data. Together with Artiwise, we transformed experience data into a structure accessible to all teams—not just one. Now everyone sees the same data and speaks the same language.
We are not on the front line of direct customer interaction; we focus on channels where technical issues arise. By bringing together all customer voices—surveys, social media, and complaint channels—we made common problems visible in one place. This allows us to detect issues before they turn into warranty costs and act more proactively.
Raw customer data alone has no meaning. With the AI-powered Artiwise CXM, we transform this data into actionable insights and detect part- and defect-based signals at an early stage. In many cases that later reflect on warranty, we clearly see that Artiwise identified the issue in advance—providing proactive alerts and acting almost like a working companion for our teams.
At its core, the problem is simple: moving the customer smoothly from point A to point B. But due to the scale of operations, we needed a structure that simplifies the process. With Artiwise, we gather all data in one place, see disruptions more clearly, and make the end-to-end customer journey fully visible.
Before Artiwise, we spent weeks manually reading customer complaints. In the very first outputs, we saw that the results perfectly matched our manual analyses. Beyond the technology, we built a truly strong partnership through both ways of working and communication.
Artiwise provides a powerful analytics platform, but the real value emerges through mutual feedback between teams. Thanks to this collaboration, we regularly produce brand-level insights and report them to our manufacturer. Analyzing data and closing the feedback loop takes these outputs to a much higher level.
With Artiwise, the journey begins by unifying all customer interactions into a single view.
You then uncover the root causes with advanced analytics and sentiment insights.
Finally, you take targeted actions — and measure their real impact.
Every insight leads to action. Every action feeds the journey.
This is how sustainable customer satisfaction is built — and kept alive.
Artiwise CXM is a platform built around this very vision.
Artiwise doesn’t treat customer feedback as isolated interactions — it connects them into a complete, end-to-end experience.
New communication channels? No problem. With Artiwise, every touchpoint — from call centers to chatbots — becomes a part of the customer satisfaction lifecycle.
The Artiwise CXM Platform collects feedback from all VoC sources — including inbound and outbound call centers, surveys, social media, webchat, Google reviews, app store comments, and WhatsApp — and unifies it through AI.
No matter how much feedback you receive, Artiwise helps your CX teams easily spot pain points on customer journeys and dashboards, take action, and continuously improve satisfaction.
The result: rich insights that fuel sustainable satisfaction and smarter decision-making.
Yes — and you should. Artiwise CXM analyzes feedback across every touchpoint: call centers, social media, chat, emails, and more — not just surveys.
Its AI-powered Sentiment Score continuously evolves based on real-time customer input, allowing you to track satisfaction and act instantly.
It even helps your CX team monitor sentiment and satisfaction trends over time without needing to launch a new survey.
Artiwise calculates key metrics like Sentiment Score and First Contact Resolution (FCR) using AI, giving you a clear, real-time view of customer satisfaction.
This empowers businesses to stay proactive and constantly improve.
Artiwise empowers data-driven CX strategies with advanced analytics. It doesn’t just show what’s happening — it reveals where to invest and why.
AI-powered insights highlight the root causes affecting satisfaction and show the ROI of each action taken.
This makes customer experience a long-term strategic asset — not just a reactive fix. With Artiwise, companies move beyond quick wins and build sustainable, future-ready CX strategies.
Because complexity delays action. Artiwise CXM transforms raw feedback into clear journeys, insights, and actions.
Its intuitive interface allows CX teams to act fast and improve continuously. With built-in AI CX assistants, the platform proactively offers suggestions — like a smart consultant always by your side.
It also makes it easy to identify impactful CX Stories through a user-friendly dashboard. For our clients, this simplicity is a must-have — not a nice-to-have.
Artiwise analyzes feedback to deliver personalized experiences at both segment and individual levels.
It’s one of the most advanced platforms when it comes to visualizing real-time, individual customer journeys.
This enables brands to increase loyalty and satisfaction by taking actions tailored to each customer’s needs.
With deeper relationship management, companies go beyond improving CX — they start building trust, loyalty, and long-term engagement.
Artiwise CXM processes large-scale VoC data and delivers powerful, industry-specific insights.
It integrates data from various systems, enabling you to see the full customer journey clearly.
Its big data analytics not only make your CX operations more proactive but also help you uncover market trends and sales opportunities.
By turning feedback into competitive advantage, Artiwise doesn’t just improve CX — it strengthens your market position.
