AI-Powered Customer Experience Management (CXM) Platform

Unifying all customer feedback channels into a single AI-powered experience that transforms insights into strategic decisions, driving sustainable customer satisfaction.

Trusted By Leading Companies

Achieve Long-Term Customer Success with Artiwise

Artiwise has greatly deepened our understanding of the customer experience. Moving beyond Excel, we now harness AI to run extensive and insightful analyses.

Migros

Sales Planning Executive

We consider Artiwise a best practice solution in customer experience. It helps us deliver exceptional service in the most effective and consistent way.

Renault Mais

Customer Experience Director

Artiwise has taken us from where we were last year to a much stronger position today. With their guidance and technology, we’ve achieved remarkable progress in our customer journey.

Tofaş

Product Engineering Quality

With Artiwise CXM Platform’s AI, analyses are virtually limitless — enabling deeper insights and smarter decisions throughout the customer journey.

Stellantis

Customer Experience Director

Sustainable Customer Satisfaction Lifecycle

Customer satisfaction isn’t
a one-time achievement — it’s a continuous cycle.

With Artiwise, the journey begins by unifying all customer interactions into a single view.
You then uncover the root causes with advanced analytics and sentiment insights.
Finally, you take targeted actions — and measure their real impact.

Every insight leads to action. Every action feeds the journey.
This is how sustainable customer satisfaction is built — and kept alive.
Artiwise CXM is a platform built around this very vision.

Customer Journey

All customers communication channels are unified with AI in Customer Journeys.
The first actions impacting customer satisfaction at the executive level are made visible.

Detailed CX VoC Analytics

The root causes of issues affecting customer satisfaction, their impact on satisfaction, anomaly detections and sentiment scores are clearly visible in customer insights, enabling immediate action.

Action Planner

Actions to improve customer experience are taken to measure ROI and impact.
To see the impact of each action on customer satisfaction, the process returns to Step 1: The Customer Journey.

An Introduction to Artiwise's CXM Platform

Connecting All
Customer Communication
Channels in One

Artiwise brings all customer communication channels together on a single platform. This integration streamlines interaction management, enabling a more efficient and responsive customer experience.

Holistic View of
Customer Feedback
Through the
Customer Journey

Artiwise offers a complete view of feedback across all touchpoints, allowing businesses to easily pinpoint areas for improvement and gain insights that boost customer satisfaction.

Understand Every Customer
Before It’s Too Late

Artiwise CXM uncovers early signs of dissatisfaction at the individual level, reveals what’s driving them, and helps you act fast — before each customer decides to leave.

Classification of
Customer Feedback

Artiwise unifies and categorises feedback together with the sentiment from every channel. Automated classification helps businesses quickly spot sentiment, trends and take action to enhance customer experiences.

Detailed CX&VOC Analysis
with Insight Reports,
Root Cause & Sentiment Analysis

Artiwise delivers detailed reports, including root cause and sentiment analysis, to help you fully understand feedback. Identify emotions and underlying issues to drive meaningful improvements.

Predictive Analytics for
Strategic CX Enhancements

Artiwise’s predictive analytics highlights where to invest for maximum impact on customer satisfaction — guiding strategic decisions that elevate the experience and strengthen loyalty.

Action Planner to
Increase Customer
Satisfaction & Calculate ROI

Artiwise’s action planner enables targeted initiatives to boost satisfaction and track the ROI of CX efforts, showing the impact of each action on business performance.

Turn Customer Feedback into Lasting Success

Artiwise empowers businesses to transform customer feedback into lasting success. By understanding customer needs, you can enhance their experience and build stronger relationships. Our platform helps you take actionable steps to increase customer satisfaction and sustain these improvements. Join the growing number of companies using Artiwise to create better customer experiences. Discover the power of real-time, AI-driven customer insights.

A Secure and Regulation-Compliant CX & VoC Platform

AI-Based
Data Masking

AI-driven technology masking ensures that all sensitive data, including names, identification numbers, and addresses, is securely anonymised.

Automatic
Anonymization

Automatically anonymize sensitive data while analyzing customer feedback to ensure privacy.

Compliance with
Data Protection Regulations

Stay compliant with global data protection laws and regulations effortlessly with our AI-based solution.

Compliant with

Frequently Asked Questions

How Does Artiwise CXM Offer a Truly Holistic Approach to CX and VoC?

Artiwise doesn’t treat customer feedback as isolated interactions — it connects them into a complete, end-to-end experience.
New communication channels? No problem. With Artiwise, every touchpoint — from call centers to chatbots — becomes a part of the customer satisfaction lifecycle.
The Artiwise CXM Platform collects feedback from all VoC sources — including inbound and outbound call centers, surveys, social media, webchat, Google reviews, app store comments, and WhatsApp — and unifies it through AI.
No matter how much feedback you receive, Artiwise helps your CX teams easily spot pain points on customer journeys and dashboards, take action, and continuously improve satisfaction.
The result: rich insights that fuel sustainable satisfaction and smarter decision-making.

Can You Measure CX Without Relying Solely on Surveys?

Yes — and you should. Artiwise CXM analyzes feedback across every touchpoint: call centers, social media, chat, emails, and more — not just surveys.
Its AI-powered Sentiment Score continuously evolves based on real-time customer input, allowing you to track satisfaction and act instantly.
It even helps your CX team monitor sentiment and satisfaction trends over time without needing to launch a new survey.
Artiwise calculates key metrics like Sentiment Score and First Contact Resolution (FCR) using AI, giving you a clear, real-time view of customer satisfaction.
This empowers businesses to stay proactive and constantly improve.

How Can Artiwise CXM Support Strategic Decision-Making in CX?

Artiwise empowers data-driven CX strategies with advanced analytics. It doesn’t just show what’s happening — it reveals where to invest and why.
AI-powered insights highlight the root causes affecting satisfaction and show the ROI of each action taken.
This makes customer experience a long-term strategic asset — not just a reactive fix. With Artiwise, companies move beyond quick wins and build sustainable, future-ready CX strategies.

Why Should a CXM Platform Be Simple and Easy to Use?

Because complexity delays action. Artiwise CXM transforms raw feedback into clear journeys, insights, and actions.
Its intuitive interface allows CX teams to act fast and improve continuously. With built-in AI CX assistants, the platform proactively offers suggestions — like a smart consultant always by your side.
It also makes it easy to identify impactful CX Stories through a user-friendly dashboard. For our clients, this simplicity is a must-have — not a nice-to-have.

How Does Artiwise Personalize the Voice of the Customer?

Artiwise analyzes feedback to deliver personalized experiences at both segment and individual levels.
It’s one of the most advanced platforms when it comes to visualizing real-time, individual customer journeys.
This enables brands to increase loyalty and satisfaction by taking actions tailored to each customer’s needs.
With deeper relationship management, companies go beyond improving CX — they start building trust, loyalty, and long-term engagement.

How Does Artiwise CXM Manage Data and Deliver Market-Driven Insights?

Artiwise CXM processes large-scale VoC data and delivers powerful, industry-specific insights.
It integrates data from various systems, enabling you to see the full customer journey clearly.
Its big data analytics not only make your CX operations more proactive but also help you uncover market trends and sales opportunities.
By turning feedback into competitive advantage, Artiwise doesn’t just improve CX — it strengthens your market position.

AI-Powered Customer Experience Management (CXM) Platform

Unifying all customer feedback channels into a single AI-powered experience that transforms insights into strategic decisions, driving sustainable customer satisfaction.

Trusted By Leading Companies

Achieve Long-Term Customer Success with Artiwise

Sustainable Customer Satisfaction Lifecycle

Customer satisfaction isn’t a one-time achievement — it’s a continuous cycle.

Customer Journey

All customers communication channels are unified with AI in Customer Journeys. The first actions impacting customer satisfaction at the executive level are made visible.

Detailed CX VoC Analytics

The root causes of issues affecting customer satisfaction, their impact on satisfaction, anomaly detections and sentiment scores are clearly visible in customer insights, enabling immediate action.

Action Planner

Actions to improve customer experience are taken to measure ROI and impact. To see the impact of each action on customer satisfaction, the process returns to Step 1: The Customer Journey.

An Introduction to Artiwise's CXM Platform

Connecting All Customer Communication Channels in One

Artiwise brings all customer communication channels together on a single platform. This integration streamlines interaction management, enabling a more efficient and responsive customer experience.

Holistic View of Customer Feedback Through the Customer Journey

Artiwise offers a complete view of feedback across all touchpoints, allowing businesses to easily pinpoint areas for improvement and gain insights that boost customer satisfaction.

Understand Every Customer Before It’s Too Late

Artiwise CXM uncovers early signs of dissatisfaction at the individual level, reveals what’s driving them, and helps you act fast — before each customer decides to leave.

Classification of Customer Feedback