We are Artiwise:

Providing a unique AI-powered voice of the customer platform for sustainable customer satisfaction.

Company History

Established in 2015 by forward-thinking pioneers who recognised the transformative potential of AI, Artiwise has been promptly adapting to evolving client demands with ingenuity ever since. Our journey took a significant leap in 2017 with the launch of the Artiwise VoC platform, a tool that has since redefined customer experience for global brands, like BMW, Philip Morris International, Webhelp, and many others.

True, sustainable customer satisfaction demands more than traditional surveys; it requires a dynamic, real-time approach. This understanding inspired our creation of a comprehensive solution that synergises both inbound and outbound customer channels. By harnessing AI, we don't just gather customer insights; we delve deep to identify the underlying causes, enabling swift, strategic actions.

Our adaptable, AI-driven VoC platform transcends industry boundaries. In partnership with Artiwise, your business can navigate and lead in the new era of sustainable customer satisfaction, where understanding and responsiveness are not just goals, but the golden standard.

Core Values Defining Our Commitment to Excellence

Innovation

Embracing a culture of innovation, we constantly push boundaries, fostering creativity and originality in every aspect of our work.

Agility

Thriving in a fast-paced industry, we quickly adapt to changing demands, ensuring our solutions remain at the forefront of customer satisfaction.

Continuous
Improvement

Committed to growth, we continuously learn, refine our skills, and stay up-to-date with industry trends, striving to exceed expectations.

Technology
Driven

Passionate advocates of technology, we harness the power of AI, machine learning, and data analytics to drive innovation and revolutionise customer experiences.

Sustainability

We are not here to achieve a one-time improvement in our customers' NPS or CSAT scores; we are here to provide them with a tailored approach enabling sustainable customer satisfaction.

Trusted By Leading Companies

A Secure and Regulation-Compliant VoC Platform

AI-Based
Data Masking

AI-driven technology masking ensures that all sensitive data, including names, identification numbers, and addresses, is securely anonymised.

Automatic
Anonymization

Automatically anonymize sensitive data while analyzing customer feedback to ensure privacy.

Compliance with
Data Protection Regulations

Stay compliant with global data protection laws and regulations effortlessly with our AI-based solution.

Compliant with

Sustainable Customer Satisfaction

Our Mission

Our mission is clear: to make sustainable customer satisfaction a hallmark of success by leveraging tailored, industry-specific artificial intelligence decision models. At the heart of our mission lies a commitment to not just meet, but consistently exceed client expectations through innovative and intelligent technology.

Our Vision

Our vision is to be the best brand that provides customer satisfaction by improving the customer experience with an AI-powered VoC platform.

The Ultimate Voice of Customer Platform Extending Beyond Surveys

Curious to delve into a VoC solution that goes beyond surveys?

360° View of Customer Feedback: A Unified Approach to VoC

Proactive Alerts for Immediate Action: Stay Ahead in Real-Time

Improvement in Overall Customer Experience: Elevating Every Interaction

Advanced Anomaly Detection: Identifying Risks and Seizing Opportunities

Informed Strategic Decision Making: AI-Powered Customer Insights

Quantifying Impact: Measuring the ROI of Customer Experience Initiatives

Highlighted Posts

25 September 2024 |

Navigating EU AI Act Effectively I Artiwise

Read our blog to explore how to navigate the EU AI Act. Learn key strategies to ensure AI compliance while...

16 July 2024 |

Reducing Customer Churn with Artiwise VoC Platform

Customer churn is a critical business metric indicating the number of customers who stop using your services within a specific...

10 June 2024 |

Artiwise Agent Quality Assurance for Contact Centres

Contact centres serve as the frontline of customer interaction, making them crucial in creating lasting impressions and fostering customer loyalty....

Frequently Asked Questions

How does Artiwise VoC Platform uniquely benefit businesses apart from other solutions?

Artiwise stands out from other platforms with its advanced AI-driven approach to the Voice of the Customer (VoC) analytics, uniquely benefiting businesses by transforming diverse customer feedback into actionable insights. Its ability to seamlessly integrate and analyse data from various communication channels, such as calls, texts, and online reviews, provides a comprehensive view of customer sentiments and trends. Unlike other platforms, Artiwise’s customisation capabilities ensure it meets the specific needs of different industries, making it a versatile and effective solution for businesses looking to stay ahead in today’s dynamic market environment.

How does Artiwise address the challenges that businesses face with traditional customer surveys in effectively capturing comprehensive customer sentiments?

Artiwise’s real feedback analysis offers a more dynamic and comprehensive understanding of customer sentiments compared to traditional surveys. While surveys provide structured feedback at specific intervals, Artiwise analyzes real-time, unstructured feedback from various channels like social media, emails, and customer service interactions. This approach captures a broader range of customer emotions and experiences, providing deeper and more timely insights. Unlike surveys, which may suffer from low response rates and bias, Artiwise’s continuous analysis of spontaneous feedback offers a more authentic and holistic view of customer opinions, leading to more accurate and actionable insights for businesses.

How does Artiwise demonstrate its effectiveness through a Proof of Concept (POC)?

Artiwise provides a complimentary Proof of Concept (POC) service, designed as a one-week project to showcase the platform’s capabilities. During this period, Artiwise analyses your customer feedback data using its advanced VoC platform. The POC aims to identify and present key bottlenecks in your customer experience operations, offering a practical demonstration of how Artiwise VoC Platform can bring valuable insights to enhance your CX strategy.

How does Artiwise help businesses handle customer feedback from different channels?

Artiwise VoC Platform uses artificial intelligence and natural language processing technologies to analyse all your customer feedback from different channels and provide you with actionable insights. It also offers root-cause analysis, anomaly detection, advanced filtering options, and comparison reports. With Artiwise, you gain a holistic view of customer feedback presented in a user-friendly dashboard, making it easier to interpret and act upon. For more detailed information on how Artiwise can transform your customer feedback into valuable business insights, we invite you to visit our Platform Overview page.

In which industries can Artiwise’s VoC platform be used?

Artiwise is highly customisable, offering tailored solutions to meet the specific challenges and requirements of different industries, ensuring relevance and effectiveness in diverse business contexts.

How does Artiwise aid in predictive analytics and strategic planning?

Artiwise employs predictive analytics to forecast future customer trends and behaviours, empowering businesses to proactively adapt their strategies and stay ahead in dynamic market environments.

Ready to move beyond traditional surveys with Artiwise?

Artiwise's AI-powered voice platform gathers actionable insights, analyzes the customer journey, and enhances strategic decision-making. Let's meet to discuss how Artiwise can help your business!