Artiwise Agent Quality Assurance Module

Artiwise benefits the contact centres by ensuring adherence to quality standards during customer interactions, thus increasing customer satisfaction. It identifies training needs, improves agent performance through feedback and metrics, provides insights into the overall customer experience, and contributes to operational efficiency by automating evaluation processes.

Artiwise is a highly customizable VoC solution developed with industry-specific AI models. Therefore, it can be used by companies in any industry to enhance operational efficiency and unlock sustainable customer satisfaction.

The agent quality assurance module tracks various performance metrics such as call resolution time, call handling time, number of calls handled, customer satisfaction scores, and adherence to quality standards. These metrics provide insights into the productivity levels of individual agents.

Yes, the agent quality assurance module can compare agent performance by evaluating and showcasing agent performance metrics and adherence to quality standards, allowing managers to identify top-performing agents and areas for improvement.

Artiwise provides a complementary Proof of Concept (POC) service, designed as a one-week project to showcase the platform’s capabilities. During this period, Artiwise analyses your contact centre data using its advanced VoC platform. The POC aims to identify and present key bottlenecks in your contact centre operations, offering a practical demonstration of how Artiwise VoC Platform can bring valuable insights to empower your customer service teams.