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Customer churn is a critical business metric indicating the number of customers who stop using your services within a specific...
Contact centres serve as the frontline of customer interaction, making them crucial in creating lasting impressions and fostering customer loyalty....
Artiwise is a comprehensive voice of the customer (VoC) solution using AI to analyse customer interactions and providing insights for improved decision-making. It empowers teams to proactively identify customer support roadblocks, resulting in reduced response times, increased first contact resolution rates, and overall improved customer satisfaction.
Artiwise facilitates comprehensive customer understanding by analysing data from various channels, using AI to interpret sentiments and trends. This helps in shaping effective VoC strategies and making informed decisions based on real customer insights.
Artiwise identifies patterns and common issues with AI-powered ‘root cause analysis’, helping contact centres understand and address the root causes of inquiries for enhanced ‘customer support’.
Yes, Artiwise offers ‘actionable insights’ into both customer and agent experience. This empowers managers to identify areas for improvement and deliver delightful support experiences, directly impacting customer satisfaction.
The Artiwise CX platform visualises and analyses inbound and outbound customer interactions. This way, it provides contact centre professionals with insights into agent performance metrics, such as ASA, AHT and FCR. Teams can use these insights to track and improve the agents’ performance.
Through ‘predictive analytics’, Artiwise can forecast customer inquiries and trends, allowing management to be better prepared for future customer interactions and quickly address problems before they escalate. This feature protects the brand’s reputation and bottom line.
Thanks to its pre-trained models that are already attuned to the unique challenges of each industry, Artiwise VoC Platform provides instant insight reports based on your feedback data, offering immediate value in the PoC stage.
In cases where clients require further modification and customisation to meet specific needs, Artiwise can adapt and deliver these tailored solutions within only just one week. This quick turnaround ensures that you can swiftly benefit from advanced AI insights tailored to your specific operational context.