but also “What was the impact on the brand?”
All touchpoints across the customer journey — including broken processes and moments of strong experience — become visible within a single story flow.
The effect of every experience moment on satisfaction, loyalty, and financial outcomes is transformed into a data-driven narrative.
CX Story moves beyond traditional analysis focused solely on complaints.
Users can now view the entire experience panorama in a single, seamless flow.
Identify the underlying causes behind negative experiences
Discover areas where customer satisfaction is strong
Analyze the emotional change between both ends of the experience
Find the touchpoints that strengthen customer loyalty
CX Story doesn’t present satisfaction scores as standalone numbers.
Every score is part of a larger story.
Shows how each touchpoint contributes to customer satisfaction.
Reveals which actions drove meaningful change.
Transforms data into a clear and professional narrative.
Creates a common CX understanding across teams.
Makes annual customer experience performance visible.
Every action in CX Story becomes a results-driven narrative.
CX Story turns actions into more than a simple to-do list;
each action becomes a turning point in your brand’s experience evolution.
The Customer Experience Stories dashboard brings together all customer experience stories created throughout the year in a single view.
By year-end, teams rely on clear, data-driven answers — not intuition.
This page is not a CX summary; it is the annual book of your brand’s experience strategy.
Which areas showed improvement?
What delighted customers the most this year?
Which problems did we address with which actions?
What was the estimated impact of our story on revenue?
What strategic opportunities exist for next year?
Open a New Chapter in Experience Management.
Customer Experience Stories go beyond traditional reporting
and transform the end-to-end customer experience into a single, cohesive story.
An end-to-end experience narrative from beginning to end
Data, emotion, action, and business impact in a single framework
A common CX language across departments
Connecting CX metrics to revenue and performance
A strong narrative that supports decision-making
Thanks to the Artiwise team, we can analyze our data quickly and take action based on real-time insights. Whenever we need, we can access all data at branch and store level, making our company’s strengths and areas for improvement clearly visible—together.
In banking, it is not always possible to put artificial intelligence directly in front of customers. With Artiwise, we chose to embed AI into our operations first—making employees’ work easier and reducing error rates. As a natural result, we clearly observed an increase in customer satisfaction.
As a 101-year-old institution, we have always placed customer interest at the center. While seeking solutions that deepen our customer experience focus through new technologies, we established a highly valuable collaboration with Artiwise. With teams working as one, this synergy delivered successful results in a short time.
This year, we truly worked as one team with Artiwise in a highly productive way. We integrated many channels including the call center, complaints, chatbot, social media, and branch correspondence. Being able to analyze all customer voices in an integrated manner became one of the most satisfying outcomes across the organization.
We had conducted similar studies before, but never at this scale or with such a large volume of data. Together with Artiwise, we transformed experience data into a structure accessible to all teams—not just one. Now everyone sees the same data and speaks the same language.
We are not on the front line of direct customer interaction; we focus on channels where technical issues arise. By bringing together all customer voices—surveys, social media, and complaint channels—we made common problems visible in one place. This allows us to detect issues before they turn into warranty costs and act more proactively.
Raw customer data alone has no meaning. With the AI-powered Artiwise CXM, we transform this data into actionable insights and detect part- and defect-based signals at an early stage. In many cases that later reflect on warranty, we clearly see that Artiwise identified the issue in advance—providing proactive alerts and acting almost like a working companion for our teams.
At its core, the problem is simple: moving the customer smoothly from point A to point B. But due to the scale of operations, we needed a structure that simplifies the process. With Artiwise, we gather all data in one place, see disruptions more clearly, and make the end-to-end customer journey fully visible.
Before Artiwise, we spent weeks manually reading customer complaints. In the very first outputs, we saw that the results perfectly matched our manual analyses. Beyond the technology, we built a truly strong partnership through both ways of working and communication.
Artiwise provides a powerful analytics platform, but the real value emerges through mutual feedback between teams. Thanks to this collaboration, we regularly produce brand-level insights and report them to our manufacturer. Analyzing data and closing the feedback loop takes these outputs to a much higher level.
Artiwise benefits the contact centres by ensuring adherence to quality standards during customer interactions, thus increasing customer satisfaction. It identifies training needs, improves agent performance through feedback and metrics, provides insights into the overall customer experience, and contributes to operational efficiency by automating evaluation processes.
Artiwise is a highly customizable VoC solution developed with industry-specific AI models. Therefore, it can be used by companies in any industry to enhance operational efficiency and unlock sustainable customer satisfaction.
The agent quality assurance module tracks various performance metrics such as call resolution time, call handling time, number of calls handled, customer satisfaction scores, and adherence to quality standards. These metrics provide insights into the productivity levels of individual agents.
Yes, the agent quality assurance module can compare agent performance by evaluating and showcasing agent performance metrics and adherence to quality standards, allowing managers to identify top-performing agents and areas for improvement.
Artiwise provides a complementary Proof of Concept (POC) service, designed as a one-week project to showcase the platform’s capabilities. During this period, Artiwise analyses your contact centre data using its advanced VoC platform. The POC aims to identify and present key bottlenecks in your contact centre operations, offering a practical demonstration of how Artiwise VoC Platform can bring valuable insights to empower your customer service teams.