Thanks to the Artiwise team, we can analyze our data quickly and take action based on real-time insights. Whenever we need, we can access all data at branch and store level, making our company’s strengths and areas for improvement clearly visible—together.
In banking, it is not always possible to put artificial intelligence directly in front of customers. With Artiwise, we chose to embed AI into our operations first—making employees’ work easier and reducing error rates. As a natural result, we clearly observed an increase in customer satisfaction.
As a 101-year-old institution, we have always placed customer interest at the center. While seeking solutions that deepen our customer experience focus through new technologies, we established a highly valuable collaboration with Artiwise. With teams working as one, this synergy delivered successful results in a short time.
This year, we truly worked as one team with Artiwise in a highly productive way. We integrated many channels including the call center, complaints, chatbot, social media, and branch correspondence. Being able to analyze all customer voices in an integrated manner became one of the most satisfying outcomes across the organization.
We had conducted similar studies before, but never at this scale or with such a large volume of data. Together with Artiwise, we transformed experience data into a structure accessible to all teams—not just one. Now everyone sees the same data and speaks the same language.
We are not on the front line of direct customer interaction; we focus on channels where technical issues arise. By bringing together all customer voices—surveys, social media, and complaint channels—we made common problems visible in one place. This allows us to detect issues before they turn into warranty costs and act more proactively.
Raw customer data alone has no meaning. With the AI-powered Artiwise CXM, we transform this data into actionable insights and detect part- and defect-based signals at an early stage. In many cases that later reflect on warranty, we clearly see that Artiwise identified the issue in advance—providing proactive alerts and acting almost like a working companion for our teams.
At its core, the problem is simple: moving the customer smoothly from point A to point B. But due to the scale of operations, we needed a structure that simplifies the process. With Artiwise, we gather all data in one place, see disruptions more clearly, and make the end-to-end customer journey fully visible.
Before Artiwise, we spent weeks manually reading customer complaints. In the very first outputs, we saw that the results perfectly matched our manual analyses. Beyond the technology, we built a truly strong partnership through both ways of working and communication.
Artiwise provides a powerful analytics platform, but the real value emerges through mutual feedback between teams. Thanks to this collaboration, we regularly produce brand-level insights and report them to our manufacturer. Analyzing data and closing the feedback loop takes these outputs to a much higher level.
Artiwise is a customer experience management (CXM) platform that transforms how banks and financial services handle customer expectations by processing large volumes of feedback. It enhances customer experience by capturing, analysing, and gaining insights from feedback received through various channels. For more information, we invite you to visit our Platform Overview page.
By integrating with your customer support systems and utilising speech-to-text and text analytics, Artiwise effectively processes real-time transcriptions of customer calls and online feedback. This aids banks in pinpointing key sentiments and issues from customer interactions, addressing specific banking sector challenges in a meaningful context.
Artiwise significantly improves the customer journey in the financial industry by providing deep insights from a range of touchpoints, including initial engagement, account setup, regular transactions, customer service interactions, and feedback management. With Artiwise’s support you lead a more tailored, efficient, and satisfying customer journey, enhancing customer loyalty and trust – without losing focus on the most prominent journey steps.
Banks leveraging Artiwise Platform gain deeper customer insights and emotional tones behind advanced analytics, including natural language processing and sentiment analysis. The platform interprets the feedback to understand the emotions and attitudes of customers towards products, services, or overall brand experiences. This leads to improved service delivery, product enhancements, quicker issue resolution, and increased customer satisfaction.
Artiwise Platform enhances operational efficiency by automating feedback analysis, reducing staff workload, and providing actionable insights for prioritising key areas. This contributes to more strategic decision-making and fosters a continuous improvement loop within banking operations.
Through two-way conversation analysis, Artiwise Platform assesses customer representative performance, measuring metrics like first call resolution, dead air time and customer satisfaction. This data is crucial for targeted coaching, training, and recognising areas needing improvement or excellence.
Artiwise implements robust data security measures to protect sensitive customer information, fully compliant with GDPR and ISO27001 standards. These measures include advanced encryption methods and secure data storage practices. By adhering to global data protection regulations, Artiwise ensures the confidentiality and integrity of customer data. The ISO27001 certification highlights their commitment to information security management, while GDPR compliance ensures the responsible handling of personal data in alignment with EU privacy laws.