Thanks to the Artiwise team, we can analyze our data quickly and take action based on real-time insights. Whenever we need, we can access all data at branch and store level, making our company’s strengths and areas for improvement clearly visible—together.
In banking, it is not always possible to put artificial intelligence directly in front of customers. With Artiwise, we chose to embed AI into our operations first—making employees’ work easier and reducing error rates. As a natural result, we clearly observed an increase in customer satisfaction.
As a 101-year-old institution, we have always placed customer interest at the center. While seeking solutions that deepen our customer experience focus through new technologies, we established a highly valuable collaboration with Artiwise. With teams working as one, this synergy delivered successful results in a short time.
This year, we truly worked as one team with Artiwise in a highly productive way. We integrated many channels including the call center, complaints, chatbot, social media, and branch correspondence. Being able to analyze all customer voices in an integrated manner became one of the most satisfying outcomes across the organization.
We had conducted similar studies before, but never at this scale or with such a large volume of data. Together with Artiwise, we transformed experience data into a structure accessible to all teams—not just one. Now everyone sees the same data and speaks the same language.
We are not on the front line of direct customer interaction; we focus on channels where technical issues arise. By bringing together all customer voices—surveys, social media, and complaint channels—we made common problems visible in one place. This allows us to detect issues before they turn into warranty costs and act more proactively.
Raw customer data alone has no meaning. With the AI-powered Artiwise CXM, we transform this data into actionable insights and detect part- and defect-based signals at an early stage. In many cases that later reflect on warranty, we clearly see that Artiwise identified the issue in advance—providing proactive alerts and acting almost like a working companion for our teams.
At its core, the problem is simple: moving the customer smoothly from point A to point B. But due to the scale of operations, we needed a structure that simplifies the process. With Artiwise, we gather all data in one place, see disruptions more clearly, and make the end-to-end customer journey fully visible.
Before Artiwise, we spent weeks manually reading customer complaints. In the very first outputs, we saw that the results perfectly matched our manual analyses. Beyond the technology, we built a truly strong partnership through both ways of working and communication.
Artiwise provides a powerful analytics platform, but the real value emerges through mutual feedback between teams. Thanks to this collaboration, we regularly produce brand-level insights and report them to our manufacturer. Analyzing data and closing the feedback loop takes these outputs to a much higher level.
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Artiwise offers a comprehensive voice of the customer (VoC) platform which analyses unstructured data like texts and conversations, revealing hidden trends and emotions. This allows you to understand customer pain points with a 360-degree view, identify churn risks, and prioritise areas for improvement.
the Artiwise CXM platform can be a powerful tool for uncovering hidden customer trends and gaining a deeper understanding of your current NPS and CSAT scores. It goes beyond simply providing surface-level data by employing advanced AI and machine learning techniques to extract rich insights from various customer touchpoints, including calls, surveys, social media, and online reviews.
Artiwise CXM Platform isn’t just a tool; it’s a catalyst for agile, collaborative decision-making. It unifies customer channels, tracks interactions in real-time, and delivers actionable insights like fault alerts and churn risks directly to relevant teams. This live pulse of customer sentiment fosters instant collaboration, empowering informed, strategic decisions that keep your telecom ahead of the curve and your customers smiling.
Artiwise CXM Platform offers rapid implementation of industry-customised AI modelling in just one week. It ensures tailored solutions that address the unique challenges of various players across the telecommunication industry.
Artiwise automates alerts such as sentiment analysis, anomaly detection, and proactive issue identification, allowing your team to focus on complex matters and personalised customer interactions.
Artiwise analyses customer sentiments around specific products or services detects negative experiences, and suggests relevant retention strategies. Early intervention with personalised offers or support can prevent churn.
Artiwise provides actionable insights based on customer feedback, including competitor analysis and industry trends. This allows you to tailor your offerings to better address customer needs and preferences.
Artiwise excels in handling substantial volumes of customer feedback efficiently, designed for industries with extensive customer bases. Its advanced AI capabilities enable it to process, categorise, and analyse large amounts of feedback data, providing telcos with valuable insights from their extensive customer base.
