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Customer churn is a critical business metric indicating the number of customers who stop using your services within a specific...
Contact centres serve as the frontline of customer interaction, making them crucial in creating lasting impressions and fostering customer loyalty....
Artiwise offers a comprehensive voice of the customer (VoC) platform which analyses unstructured data like texts and conversations, revealing hidden trends and emotions. This allows you to understand customer pain points with a 360-degree view, identify churn risks, and prioritise areas for improvement.
the Artiwise VoC platform can be a powerful tool for uncovering hidden customer trends and gaining a deeper understanding of your current NPS and CSAT scores. It goes beyond simply providing surface-level data by employing advanced AI and machine learning techniques to extract rich insights from various customer touchpoints, including calls, surveys, social media, and online reviews.
Artiwise VoC Platform isn’t just a tool; it’s a catalyst for agile, collaborative decision-making. It unifies customer channels, tracks interactions in real-time, and delivers actionable insights like fault alerts and churn risks directly to relevant teams. This live pulse of customer sentiment fosters instant collaboration, empowering informed, strategic decisions that keep your telecom ahead of the curve and your customers smiling.
Artiwise VoC Platform offers rapid implementation of industry-customised AI modelling in just one week. It ensures tailored solutions that address the unique challenges of various players across the telecommunication industry.
Artiwise automates alerts such as sentiment analysis, anomaly detection, and proactive issue identification, allowing your team to focus on complex matters and personalised customer interactions.
Artiwise analyses customer sentiments around specific products or services detects negative experiences, and suggests relevant retention strategies. Early intervention with personalised offers or support can prevent churn.
Artiwise provides actionable insights based on customer feedback, including competitor analysis and industry trends. This allows you to tailor your offerings to better address customer needs and preferences.
Artiwise excels in handling substantial volumes of customer feedback efficiently, designed for industries with extensive customer bases. Its advanced AI capabilities enable it to process, categorise, and analyse large amounts of feedback data, providing telcos with valuable insights from their extensive customer base.
