How to Get Your CX Program a Seat at the Board Table – Show Your Worth
Missed the live session? Don’t worry! You can now watch the full webinar where we explored how CX professionals can transform their strategies into measurable business impacts like revenue growth, cost efficiency, and enhanced cross-functional collaboration.
What You Will Learn:
- Communicating CX’s Strategic Value:
Discover how to effectively communicate the long-term business impact of a well-executed customer experience (CX) program. Learn how CX is more than just a department—it’s a critical driver of sustainable growth, customer loyalty, and brand differentiation. You’ll gain insights into how a strategic focus on CX can lead to measurable improvements in key business outcomes, including increased revenue and market share. - Making a Compelling Case to Executives:
Understand which metrics and business outcomes resonate most with your executive team. We’ll dive into the data points and performance indicators that help make CX initiatives stand out to decision-makers. Whether it’s showing the direct impact on customer lifetime value or demonstrating the link between CX and cost reduction, you’ll learn how to tailor your message to the priorities of your C-suite. - Leveraging the Right Tools:
Having the right technology is key to driving CX success. Explore how tools like Artiwise’s Voice of the Customer (VoC) platform can capture actionable customer insights and provide your organization with the data needed to boost customer retention, predict trends, and optimize the customer journey. This session will show how leveraging AI and advanced analytics can take your CX strategy to the next level. - Securing Executive Buy-In:
Securing the support of your leadership is crucial for implementing successful CX strategies. Learn how to align your CX initiatives with broader organizational goals, such as revenue growth and operational efficiency, to secure a seat at the board table. We’ll cover proven approaches to building a compelling business case that gains executive buy-in and positions CX as a core business driver.
Guest Speaker Section:
Meet Ragna Ghoreishi
VP of Customer Success at Cleeng, Founder of RagnaDigital
Ragna Ghoreishi is a seasoned leader in the customer experience and customer success domains. With a strong foundation in both corporate and startup environments, she brings a wealth of knowledge on how to drive meaningful results. She is passionate about creating human-centric AI solutions and is recognized for her leadership in customer support and success. As a mentor and speaker, Ragna inspires professionals by sharing her deep insights into CX strategies that work.
