We set out at a time when the voice of the customer often went unheard and data was buried in reports.
At Artiwise, we set out with the goal of helping brands extract measurable, fast, and real-time insights from customer feedback.
By making our artificial intelligence technologies a natural part of business processes, we empower customer experience teams to make more strategic decisions.
We manage all these processes end-to-end with our AI-powered platform architecture.
Customer journey analysis
Emotion- and topic-based root cause identification
Real-time CXM analytics
Result-oriented solution proposals with action planning modules
Artiwise stands out from other platforms with its advanced AI-driven approach to the Customer Experience Management (CXM) analytics, uniquely benefiting businesses by transforming diverse customer feedback into actionable insights. Its ability to seamlessly integrate and analyse data from various communication channels, such as calls, texts, and online reviews, provides a comprehensive view of customer sentiments and trends. Unlike other platforms, Artiwise’s customisation capabilities ensure it meets the specific needs of different industries, making it a versatile and effective solution for businesses looking to stay ahead in today’s dynamic market environment.
Artiwise’s real feedback analysis offers a more dynamic and comprehensive understanding of customer sentiments compared to traditional surveys. While surveys provide structured feedback at specific intervals, Artiwise analyzes real-time, unstructured feedback from various channels like social media, emails, and customer service interactions. This approach captures a broader range of customer emotions and experiences, providing deeper and more timely insights. Unlike surveys, which may suffer from low response rates and bias, Artiwise’s continuous analysis of spontaneous feedback offers a more authentic and holistic view of customer opinions, leading to more accurate and actionable insights for businesses.
Artiwise provides a complimentary Proof of Concept (PoC) service, designed as a one-week project to showcase the platform’s capabilities. During this period, Artiwise analyses your customer feedback data using its advanced CXM platform. The PoC aims to identify and present key bottlenecks in your customer experience operations, offering a practical demonstration of how Artiwise CXM Platform can bring valuable insights to enhance your CX strategy.
Artiwise CXM Platform uses artificial intelligence and natural language processing technologies to analyse all your customer feedback from different channels and provide you with actionable insights. It also offers root-cause analysis, anomaly detection, advanced filtering options, and comparison reports. With Artiwise, you gain a holistic view of customer feedback presented in a user-friendly dashboard, making it easier to interpret and act upon. For more detailed information on how Artiwise can transform your customer feedback into valuable business insights, we invite you to visit our Platform Overview page.
Artiwise is highly customisable, offering tailored solutions to meet the specific challenges and requirements of different industries, ensuring relevance and effectiveness in diverse business contexts.
Artiwise employs predictive analytics to forecast future customer trends and behaviours, empowering businesses to proactively adapt their strategies and stay ahead in dynamic market environments.