A New Era in Customer Experience Management: Channel-Agnostic Data Architecture with Artiwise CXM 2.0
A Major Shift in Customer Experience Management (CXM) We’re witnessing a major transformation in the world of CXM. Today, brands have the opportunity to analyze customer feedback from all channels—not separately, but holistically and intelligently through AI, under a single platform. This transformation has a name: Artiwise CXM 2.0 Why Channel Independence Matters Today’s […]
Artiwise CXM 2.0 is Live: The World’s First Channel-Agnostic CX Data Architecture – From Turkey to the World!
We’ve entered a brand new era in our customer experience management (CXM) journey! After months of development and dedication, we’re proud to announce a groundbreaking innovation that addresses one of the biggest challenges in CX today: Artiwise CXM 2.0 With this release, brands can now analyze customer feedback from all touchpoints—call centers, emails, social media, […]
Optimize Campaign Periods in E-Commerce: Leverage Customer Feedback Insights
Campaign times like “Black Friday,” “Cyber Monday,” and holiday sales offer a huge chance to increase sales and draw in new clients in the fast-paced e-commerce world. These initiatives, however, may result in lost opportunities, inefficiencies, and even unsatisfied customers if they are not properly analyzed and optimized. Artiwise’s AI-powered Customer Experience Management (CXM) platform […]
Align Your Sales Language with the CX Managament in Telecom
Customer expectations are constantly changing in the competitive telecom sector. Sales teams must match their messaging with the actual voice of the customer (VoC), as telecommunications providers deal with a growing number of issues, such as price wars, service reliability, and digital transformation. By doing this, conversion rates and long-term client retention rise in addition […]
Boost Customer Loyalty in Telecom Use Feedback to Improve Billing and Support Services
The telecom industry has always operated at the intersection of connectivity, convenience, and customer service. In today’s highly competitive market, customer loyalty extends beyond signal strength and pricing; it hinges on providing exceptional customer experiences, particularly in critical areas such as billing and support services. Unfortunately, these are also the areas where dissatisfaction is most […]
Increase Conversion Rates in Finance with Root Cause Analysis of CX Issues
In the current competitive financial services environment, customer expectations have reached unprecedented levels. Customers now evaluate banks not only against each other but also against their experiences in various industries, including retail, technology, hospitality, and beyond. In this setting, customer experience (CX) stands out as a crucial differentiator. Despite significant investments in digital tools and […]
Enhance Digital Channel User Experience in Banking with Data Driven Insights
In the fast-paced digital terrain of today, banking client expectations are changing more quickly than ever. Financial institutions must be constantly innovating to provide flawless digital journeys such as mobile banking apps, online customer care portals, and omnichannel experiences become more common. This change is driven mostly by a significant difference: data-based insights. Using these […]
Turn Customer Loss into Opportunities in Insurance: Enhance Claims Processes with Speed and Transparency
Preventing customer loss in the insurance industry can contribute to the long-term viability of the firms. Turning factors leading to customer churn into opportunities is another level of improving customer satisfaction, claims processes, and the company profile. However, it may be difficult to manage customer expectations in an ever-changing business environment. Here is how you […]
Prevent Customer Churn in Telecom: Resolve Issues Proactively with Holistic Customer Experience Management (CXM) Platform
Preventing customer churn in the telecom sector contributes to business success because companies with poor customer loyalty may not maintain their profitability in the long term. However, fierce competition in this industry can make guaranteeing customer satisfaction and loyalty challenging, as unhappy customers can quickly switch providers. Thus, understanding consumer preferences and expectations is essential […]
Track Model and Color Preferences Over Time in the Automotive Industry: Unlocking Insights with Artiwise CXM
The automotive landscape is changing, and consumer preferences and market dynamics play a significant role in shaping the strategies of manufacturers and dealers. The preferences within some of these features influence purchasing decisions quite a bit the choice of model and choice of color. We are not just talking about meeting customer demands here. Understanding […]