Thanks to the Artiwise team, we can analyze our data quickly and take action based on real-time insights. Whenever we need, we can access all data at branch and store level, making our company’s strengths and areas for improvement clearly visible—together.
In banking, it is not always possible to put artificial intelligence directly in front of customers. With Artiwise, we chose to embed AI into our operations first—making employees’ work easier and reducing error rates. As a natural result, we clearly observed an increase in customer satisfaction.
As a 101-year-old institution, we have always placed customer interest at the center. While seeking solutions that deepen our customer experience focus through new technologies, we established a highly valuable collaboration with Artiwise. With teams working as one, this synergy delivered successful results in a short time.
This year, we truly worked as one team with Artiwise in a highly productive way. We integrated many channels including the call center, complaints, chatbot, social media, and branch correspondence. Being able to analyze all customer voices in an integrated manner became one of the most satisfying outcomes across the organization.
We had conducted similar studies before, but never at this scale or with such a large volume of data. Together with Artiwise, we transformed experience data into a structure accessible to all teams—not just one. Now everyone sees the same data and speaks the same language.
We are not on the front line of direct customer interaction; we focus on channels where technical issues arise. By bringing together all customer voices—surveys, social media, and complaint channels—we made common problems visible in one place. This allows us to detect issues before they turn into warranty costs and act more proactively.
Raw customer data alone has no meaning. With the AI-powered Artiwise CXM, we transform this data into actionable insights and detect part- and defect-based signals at an early stage. In many cases that later reflect on warranty, we clearly see that Artiwise identified the issue in advance—providing proactive alerts and acting almost like a working companion for our teams.
At its core, the problem is simple: moving the customer smoothly from point A to point B. But due to the scale of operations, we needed a structure that simplifies the process. With Artiwise, we gather all data in one place, see disruptions more clearly, and make the end-to-end customer journey fully visible.
Before Artiwise, we spent weeks manually reading customer complaints. In the very first outputs, we saw that the results perfectly matched our manual analyses. Beyond the technology, we built a truly strong partnership through both ways of working and communication.
Artiwise provides a powerful analytics platform, but the real value emerges through mutual feedback between teams. Thanks to this collaboration, we regularly produce brand-level insights and report them to our manufacturer. Analyzing data and closing the feedback loop takes these outputs to a much higher level.
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Artiwise offers a specialised CXM ‘feedback analysis’ for the automotive sector, enabling businesses to analyse customer interactions across service, sales, and quality processes in real-time. This aids in making strategic decisions with precision, identifying issues, and offering insights to improve brand reputation and service quality. The platform’s distinct tracking of service, sales, and quality elements allows for a focused approach to critical issues.
Artiwise excels in gathering and analysing customer feedback from a wide array of sources, including contact centre calls, online reviews, and texts. By employing advanced AI and natural language processing techniques, the platform is capable of processing this varied data to extract meaningful insights. It consolidates feedback from these disparate channels, analysing them in unison to form a comprehensive and holistic view of customer sentiments and experiences. This integrated approach allows businesses to capture a complete picture of customer satisfaction and areas of concern, transcending the limitations of single-channel feedback analysis, make informed decisions and tailor their strategies based on a complete understanding of customer feedback, ensuring a more customer-centric approach in their operations.
The dealer module allows the headquarters to monitor the status of each dealer closely, facilitating targeted actions for improvement. Dealers can access the system to review their performance, customer complaints, and areas of improvement, aiding in enhancing the customer journey in sales and service by providing insights at each step.
Artiwise plays a pivotal role in improving product quality in the automotive production cycle by harnessing real customer feedback at crucial moments in the customer journey with an evident impact seen with its current clients directly applicable to the production process. This approach has enabled automotive manufacturers to pinpoint and rectify quality issues, innovate in line with customer expectations, and adapt features to better meet market demands.
Artiwise is uniquely positioned to offer rapid, industry-specific AI solutions for the automotive sector, thanks to its pre-trained models that are already attuned to the unique challenges of the industry. These models enable Artiwise to provide instant insight reports based on your data, offering immediate value in the PoC stage. In cases where clients require further modification and customisation to meet specific needs, Artiwise can adapt and deliver these tailored solutions within just one week.
Artiwise significantly improves the ‘customer journey’ in automotive businesses by providing deep insights from various touchpoints, including sales interactions, service appointments, customer inquiries, and feedback channels. Artiwise provides prioritisation areas of customer satisfaction and pain points. In sales, this might involve personalising the buying experience or adjusting marketing tactics. In service, it could lead to more efficient service processes or targeted after-sales support. Overall, Artiwise’s contributions lead to a more responsive, customer-centric approach, enhancing customer satisfaction and loyalty in the automotive industry.
Yes, Artiwise CXM platform can be tailored for specific dealers, offering sentiment analysis, root cause analyses, and comparative reports, enabling targeted actions for each dealer in a hierarchical order.
