Thanks to the Artiwise team, we can analyze our data quickly and take action based on real-time insights. Whenever we need, we can access all data at branch and store level, making our company’s strengths and areas for improvement clearly visible—together.
In banking, it is not always possible to put artificial intelligence directly in front of customers. With Artiwise, we chose to embed AI into our operations first—making employees’ work easier and reducing error rates. As a natural result, we clearly observed an increase in customer satisfaction.
As a 101-year-old institution, we have always placed customer interest at the center. While seeking solutions that deepen our customer experience focus through new technologies, we established a highly valuable collaboration with Artiwise. With teams working as one, this synergy delivered successful results in a short time.
This year, we truly worked as one team with Artiwise in a highly productive way. We integrated many channels including the call center, complaints, chatbot, social media, and branch correspondence. Being able to analyze all customer voices in an integrated manner became one of the most satisfying outcomes across the organization.
We had conducted similar studies before, but never at this scale or with such a large volume of data. Together with Artiwise, we transformed experience data into a structure accessible to all teams—not just one. Now everyone sees the same data and speaks the same language.
We are not on the front line of direct customer interaction; we focus on channels where technical issues arise. By bringing together all customer voices—surveys, social media, and complaint channels—we made common problems visible in one place. This allows us to detect issues before they turn into warranty costs and act more proactively.
Raw customer data alone has no meaning. With the AI-powered Artiwise CXM, we transform this data into actionable insights and detect part- and defect-based signals at an early stage. In many cases that later reflect on warranty, we clearly see that Artiwise identified the issue in advance—providing proactive alerts and acting almost like a working companion for our teams.
At its core, the problem is simple: moving the customer smoothly from point A to point B. But due to the scale of operations, we needed a structure that simplifies the process. With Artiwise, we gather all data in one place, see disruptions more clearly, and make the end-to-end customer journey fully visible.
Before Artiwise, we spent weeks manually reading customer complaints. In the very first outputs, we saw that the results perfectly matched our manual analyses. Beyond the technology, we built a truly strong partnership through both ways of working and communication.
Artiwise provides a powerful analytics platform, but the real value emerges through mutual feedback between teams. Thanks to this collaboration, we regularly produce brand-level insights and report them to our manufacturer. Analyzing data and closing the feedback loop takes these outputs to a much higher level.
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Artiwise is a CXM Platform that analyses diverse customer data from inbound and outbound channels. It helps members of the product quality team understand customer insights through root cause and sentiment analysis. This aids in revealing the real issues affecting product quality, driving teams towards impactful improvements for overall product standards.
By providing a clear analysis of customer feedback, Artiwise VoC Platform helps product teams prioritise issues based on their frequency and impact on customer satisfaction, allowing them to allocate resources more effectively.
Teams can benefit from Artiwise VoC Platform in enhancing product reliability and performance by leveraging its comprehensive feedback analysis capabilities. Artiwise gathers and interprets customer feedback from various channels, providing detailed insights into any reported issues or concerns related to product reliability. By identifying patterns and trends in this feedback, teams can pinpoint specific areas where product performance may be falling short of customer expectations or industry benchmarks. This enables them to make informed improvements, ensuring that their products are not only reliable but also align with the high standards expected by customers.
By analysing customer feedback before and after product changes, Artiwise can effectively measure shifts in customer satisfaction based on customer feedback, providing valuable insights into the impact of those improvements.
Absolutely, the Artiwise VoC Platform is designed for smooth integration with existing quality assurance frameworks. It facilitates ongoing monitoring and evaluation of product improvements, thereby supporting a consistent cycle of enhancement in both product reliability and performance. This integration ensures that quality assurance processes are continuously informed and optimised based on real-time feedback and insights.
Artiwise helps in understanding the root causes behind product returns through detailed feedback analysis. This insight allows product teams to address these issues proactively, thereby potentially reducing return/cancellation rates.
Through its analysis of customer feedback and reviews, Artiwise can provide insights into how a product stacks up against competitors, helping teams understand their standing in the market and areas for competitive improvement.