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Customer churn is a critical business metric indicating the number of customers who stop using your services within a specific...
Contact centres serve as the frontline of customer interaction, making them crucial in creating lasting impressions and fostering customer loyalty....
Artiwise is a VoC Platform that analyses diverse customer data from inbound and outbound channels. It helps members of the product quality team understand customer insights through root cause and sentiment analysis. This aids in revealing the real issues affecting product quality, driving teams towards impactful improvements for overall product standards.
By providing a clear analysis of customer feedback, Artiwise VoC Platform helps product teams prioritise issues based on their frequency and impact on customer satisfaction, allowing them to allocate resources more effectively.
Teams can benefit from Artiwise VoC Platform in enhancing product reliability and performance by leveraging its comprehensive feedback analysis capabilities. Artiwise gathers and interprets customer feedback from various channels, providing detailed insights into any reported issues or concerns related to product reliability. By identifying patterns and trends in this feedback, teams can pinpoint specific areas where product performance may be falling short of customer expectations or industry benchmarks. This enables them to make informed improvements, ensuring that their products are not only reliable but also align with the high standards expected by customers.
By analysing customer feedback before and after product changes, Artiwise can effectively measure shifts in customer satisfaction based on customer feedback, providing valuable insights into the impact of those improvements.
Absolutely, the Artiwise VoC Platform is designed for smooth integration with existing quality assurance frameworks. It facilitates ongoing monitoring and evaluation of product improvements, thereby supporting a consistent cycle of enhancement in both product reliability and performance. This integration ensures that quality assurance processes are continuously informed and optimised based on real-time feedback and insights.
Artiwise helps in understanding the root causes behind product returns through detailed feedback analysis. This insight allows product teams to address these issues proactively, thereby potentially reducing return/cancellation rates.
Through its analysis of customer feedback and reviews, Artiwise can provide insights into how a product stacks up against competitors, helping teams understand their standing in the market and areas for competitive improvement.