We’ve entered a brand new era in our customer experience management (CXM) journey!
After months of development and dedication, we’re proud to announce a groundbreaking innovation that addresses one of the biggest challenges in CX today: Artiwise CXM 2.0
With this release, brands can now analyze customer feedback from all touchpoints—call centers, emails, social media, chatbots—on a single platform, built on a channel-agnostic data architecture, and in real time.
Insights that used to get lost across channels now come together in one place.
Inconsistencies disappear.
A clear, unified picture emerges.
And for the first time, the entire customer journey can be monitored from a single view.
Faster decisions and more effective actions are no longer a dream—they’re standard.
This Is More Than a Version Update…
This is one of the most critical milestones in our product journey.
We’ve officially completed our MVP phase, and brought the first stage of our product vision to life.
Our CEO, Tanel Temel, sums up this new era perfectly:
“Today marks the day we officially complete our MVP phase and bring the first stage of our product vision to life. With Artiwise CXM 2.0, we are proud to deliver the world’s first architecture capable of processing customer data from all communication channels in a channel-agnostic way. This architecture enables brands to analyze customer feedback faster, build better action plans, and make more strategic decisions in their CX processes.”
A Global First: Channel-Agnostic Data Processing
Until now, CX teams had to build separate data models for each channel.
We’ve eliminated that barrier.
Artiwise CXM 2.0 unifies all channels within a single data processing infrastructure.
This means brands can now go beyond channel silos and gain broader, more meaningful insights across their entire CX landscape.
MVP Completed, Our Journey Continues
This release isn’t an end—it’s a new beginning for us.
In the coming period, we’ll focus on:
- Expanding our AI capabilities
- Deepening our channel-specific analytics models
- Accelerating our growth in global markets
We’re incredibly grateful to our customers, partners, and the entire Artiwise team who believed in this journey.
A new era in CX management has begun—and we’re proud to be leading the way.
👉 Want to learn more? Get in touch or explore the Artiwise CXM platform now!
