Customer satisfaction is no longer just a metric tracked by support teams. It is a strategic growth indicator that directly...
The competitive landscape in banking has fundamentally shifted. Interest rates, product variety, and branch networks are no longer the primary...
Customer satisfaction is one of the most closely tracked metrics in business — yet it is often misunderstood. Companies monitor...
Customer expectations in the United States have never been higher. Digital convenience, personalized interactions, and seamless service are no longer...
Mobile banking apps have rapidly shifted from “nice-to-have” digital tools to central hubs of customer engagement in modern banking. By...
Banking customers don’t think in channels. They don’t separate mobile apps, branches, contact centers, or websites in their minds. For...
Customer expectations in the U.S. banking sector have changed fundamentally. Speed, personalization, transparency, and consistency across channels are no longer...
Banking is no longer just about transactions—it’s about meaningful relationships. In 2026, the American banking customer expects frictionless digital journeys,...
2026 will not be defined by customer experience (CX) being simply “faster” or “more automated.” Instead, it will mark the...
A Major Shift in Customer Experience Management (CXM) We’re witnessing a major transformation in the world of CXM. Today, brands...
We’ve entered a brand new era in our customer experience management (CXM) journey! After months of development and dedication, we’re...
Campaign times like “Black Friday,” “Cyber Monday,” and holiday sales offer a huge chance to increase sales and draw in...
Customer expectations are constantly changing in the competitive telecom sector. Sales teams must match their messaging with the actual voice...
The telecom industry has always operated at the intersection of connectivity, convenience, and customer service. In today’s highly competitive market,...
In the current competitive financial services environment, customer expectations have reached unprecedented levels. Customers now evaluate banks not only against...
In the fast-paced digital terrain of today, banking client expectations are changing more quickly than ever. Financial institutions must be...
Preventing customer loss in the insurance industry can contribute to the long-term viability of the firms. Turning factors leading to...
Preventing customer churn in the telecom sector contributes to business success because companies with poor customer loyalty may not maintain...
The automotive landscape is changing, and consumer preferences and market dynamics play a significant role in shaping the strategies of...
Why is inventory management solution required in retail? The inventory management system in the retail space has been rapidly accelerating...
For over a decade, AI technologies have become the focus for the companies to adapt their business processes. Customer experience...
Customer experience data in banking plays a major role in satisfying customer expectations and remaining competitive. Scrutinizing customer experience data...
In today’s competitive business environment, one factor takes the companies one step further: customer experience- CX. Customer experience refers to...
In today’s fast-paced, customer-centric world, businesses must quickly understand and respond to customer needs. A critical part of this process...
Customer experience is key to customer loyalty, brand security, and revenue growth. With the integration of digitalization with AI technologies,...
How to Get Your CX Program a Seat at the Board Table – Show Your Worth Missed the live session?...
Customer churn is a critical business metric indicating the number of customers who stop using your services within a specific...
Artiwise Recognised as High Performer in the G2 Grid Report! Artiwise today announced that its VoC platform has achieved the...
Outdated Surveys Out, AI In – Understanding Today’s CX Needs Artiwise Presents CX+AI – Mastering the Future of Customer Experience...
Contact centres serve as the frontline of customer interaction, making them crucial in creating lasting impressions and fostering customer loyalty....
We are thrilled to announce that Artiwise has been recognized at the prestigious AI World Series Awards, securing not one,...
Generative AI is one of the most promising technologies for businesses to increase operational efficiency, automate analysis practices, and improve...
75% of executives agree that top-notch customer experience is vital for their company’s survival in today’s business landscape. This data...
Having made a significant impact on the CX (customer experience) world two decades ago, NPS (Net Promoter Score) continues to...
Having made a significant impact on the CX (customer experience) world two decades ago, NPS (Net Promoter Score) continues to...
We can all assume that a superior CX strategy can differentiate a brand, foster customer loyalty, and create a competitive...
It is not surprising that customer satisfaction is more than a buzzword in today’s competitive landscape. Meeting customer needs through...
Employee experience (EX) is not just a trendy term; it is a crucial factor that significantly influences a company’s success,...
The recent rise of digitalization has given customers easy access to information and an abundance of choices. Customers can now...
Customers are vital to business success, serving as the lifeblood, primary revenue source, and growth catalyst. For most companies, understanding...